'No shows' costs the NHS millions 病人失约,英国民健康组织损
文章来源:未知 文章作者:meng 发布时间:2009-08-12 06:26 字体: [ ]  进入论坛

Patients who fail to keep hospital appointments cost the NHS more than £600 million a year, enough to run two medium-size hospitals, data has shown.


Between 2007 and 2008, 6.5 million appointments were missed in the UK, with hospitals losing around £100 per patient in revenue(财政收入,税收).

The Patients Association said missing an appointment was "unforgivable".

The Department of Health in England says initiatives(第一步,首创精神) such as text message reminders1 are being rolled out.

But Unison2 said patients were not always to blame as check-ups are often arranged months in advance and easily forgotten.

The public service trade union said primary care trusts should find ways of reminding patients of their appointments, which could include text or e-mail alerts.

Some are already doing this.

'Did Not Attend's'

Young men in their early 20s are the worst offenders3 and people aged4 70 to 74 are the most conscientious5(认真的,本着良心的) about keeping an appointment, the figures show.

There has been a slight improvement in attendance over the last few years in England, Wales and Northern Ireland.

In Scotland, however, the figure is higher than in recent years.

Some clinics in the UK are now over-booking patients in anticipation6 of(预期) no shows.

But Karen Jennings, Unison's head of health, warned: "Hospitals who go down the route of over-booking, based on previous experience of missed appointments, must ensure that it doesn't disadvantage patients if there is a 100% turn-out."

Michael Summers, vice-chair of the Patients Association, said: "It's unforgivable really.

"It doesn't take much to lift a phone and say that you have recovered or to apologise because you will have to miss an appointment.

"We owe a responsibility to our doctors to behave properly. Missed appointments waste healthcare professionals' time and a great deal of money."

A Department of Health spokesman said successful initiatives, such as text messages to remind patients, were on the rise.

He said the choose and book, which allows patients to select a chosen time, date and place for an appointment at their own convenience, was also helping7 reduce the number of missed appointments.

He added: "The NHS Constitution gives patients the right to access NHS services, but patients have responsibilities too - it is important to keep appointments, or cancel within reasonable time.

"Otherwise, receiving treatment within the maximum waiting times may be compromised."


1 reminders aaaf99d0fb822f809193c02b8cf69fba     
n.令人回忆起…的东西( reminder的名词复数 );提醒…的东西;(告知该做某事的)通知单;提示信
  • The film evokes chilling reminders of the war. 这部电影使人们回忆起战争的可怕场景。
  • The strike has delayed the mailing of tax reminders. 罢工耽搁了催税单的投寄。
2 unison gKCzB     
  • The governments acted in unison to combat terrorism.这些国家的政府一致行动对付恐怖主义。
  • My feelings are in unison with yours.我的感情与你的感情是一致的。
3 offenders dee5aee0bcfb96f370137cdbb4b5cc8d     
n.冒犯者( offender的名词复数 );犯规者;罪犯;妨害…的人(或事物)
  • Long prison sentences can be a very effective deterrent for offenders. 判处长期徒刑可对违法者起到强有力的威慑作用。
  • Purposeful work is an important part of the regime for young offenders. 使从事有意义的劳动是管理少年犯的重要方法。
4 aged 6zWzdI     
  • He had put on weight and aged a little.他胖了,也老点了。
  • He is aged,but his memory is still good.他已年老,然而记忆力还好。
5 conscientious mYmzr     
  • He is a conscientious man and knows his job.他很认真负责,也很懂行。
  • He is very conscientious in the performance of his duties.他非常认真地履行职责。
6 anticipation iMTyh     
  • We waited at the station in anticipation of her arrival.我们在车站等着,期待她的到来。
  • The animals grew restless as if in anticipation of an earthquake.各种动物都变得焦躁不安,像是感到了地震即将发生。
7 helping 2rGzDc     
  • The poor children regularly pony up for a second helping of my hamburger. 那些可怜的孩子们总是要求我把我的汉堡包再给他们一份。
  • By doing this, they may at times be helping to restore competition. 这样一来, 他在某些时候,有助于竞争的加强。