A China Construction Bank branch on Kiukiang Road, Shanghai, is being touted¹ as the first "unmanned bank" on the Chinese mainland with its opening on April 9, 2018, reports the Shanghai Observer.

 

上观新闻报道，建行上海九江路分行在中国大陆首家“无人银行”已于4月9日开业。
 

 

Instead of being approached by human personnel, the bank foyer is staffed by a robot, which serves as the bank lobby manager, and is able to communicate with customers to meet their needs and solve their problems.

 

The difference between a traditional self-service bank and the unmanned bank is the intelligent self-service equipment which is able to access various banking² services within the branch.

 

Customers at the Kiukiang CCB branch have access to video teller³ machines, currency exchange machines, as well as interactive⁴ services including Augmented⁵ Reality and Virtual Reality. The self-service equipment can handle over 90% of the cash and cashless services of a traditional bank.

 

However, despite the term "unmanned bank," the Kiukiang CCB branch does still maintain a human staff.

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