It was supposed to run like clockwork. The launch¹ of a new service that would give XBox Live users² access to dozens of live Sky channels and on-demand TV shows.

一项新服务可以使Xbox Live用户进入许多Sky现场频道和立即响应式电视节目，这本应该如期发行但却被推迟。

But Tuesday's 10am launch didn't quite go according to plan. All some people logging³ on to the service could see was an error message.

It was announced months ago that XBox Live and Sky were going to work together.

The idea was to give users on-demand access to shows, as well as some live channels.

Toby Doyle, 15, from Cheltenham was one of those affected⁴.

He said: "I was really disappointed when I found out it wasn't working.

"There's been lots of hype（大肆宣传，炒作） going on about it and I thought it'd all go well, so I was a bit shocked when it wasn't."

Sky statement

Sky has apologised and said: "The service has been suspended⁵ due to an unforeseen（无法预料的） technical issue.

"Sky Player engineers are hard at work to resolve⁶ the problem. We expect to have the full service available on Wednesday."

Eighteen-year-old Liam from Dumfries said that wasn't good enough for him.

"I'm quite annoyed. I think they could have done a bit more to let people know they are having problems," he said.

This service isn't the only one to suffer problems.

Nintendo's Wii has offered users the chance to watch the BBC's iPlayer for months but has also suffered technical problems since September.

When the Sky Player service on XBox does get up and running users will be able to sign up to it on a month by month basis.

Depending on what package users go for it costs anywhere from £15 to £50.

Users also need good broadband speeds, around two meg, to make it work properly and it doesn't come in HD quality.

But, if you are willing to pay, you can see live Premier⁷ League football games, get Sky One on-demand and connect with online friends at the same time, using headsets to speak while you're watching.