回复Email常用技巧
文章来源: 文章作者: 发布时间:2009-05-25 06:46 字体: [ ]  进入论坛
(单词翻译:双击或拖选)

我们平时进行商务交流时,时常需要回复客户的邮件,但你是不是总是用reply的功能呢?这在外国客户看来可能不太妥当哦。来看看下面这段对话吧。

C:Amy,我找了你一整天。

A:What is it?

C:我有个关于电子邮件的问题。每次我回信,都是点击Reply,保留原来的内容,然后把我的答复加上去。

A:That's not unusual.

C:今天有个同事告诉我,说我不应该保留电子邮件里原来的内容。可我不明白,如果删掉原来的内容,她怎么能知道我在说些什么呢?

A:She no doubt would have preferred that you take the time to paraphrase1 her message in the body of your reply.

C:什么叫paraphrase啊?

A:To paraphrase means to rephrase or restate what someone else has said or written.

C:你能举个例子吗?比如说,她发电子邮件给我,问我星期三上午11点有没有时间开会讨论新产品。


A:In that case, instead of hitting "Reply" and responding, "Yes, I am available;" you should write, "Yes, I am available to meet on Wednesday at 11 AM to discuss the new product."

C:就是把话说完整。

A:Yes. By restating her message, you have confirmed that you will be at the meeting on the right day at the right time.

C:出于礼貌,我在回复电子邮件的时候,都应该把原信的核心内容重复一遍了?

A:Yes, In that case you can delete2 the original at the bottom of your response.

C:如果电子邮件的内容变了,用回复的功能,就不能保留原来的题目。是这样吗?

A:She is definitely3 right. It is very confusing to receive a message from someone who changed the subject in the e-mail and not in the subject line.

C:你能不能解释一下。

A:If I send you a message about a project we are working on and I use "Project A Summary" as the subject line, you have a clear expectation about what information is contained in the e-mail.

C:我用回复的功能,告诉你我收到了报告。

A:Right. Now let's say that I need to send you a message about our next team meeting. If I use your reply to me - which you recall4 has the subject line, "Project Summary"; you expect to read more about the project.

C:对啊,我会以为里面是关于这个项目更详细的内容,但打开却发现是截然不同的内容。好,我以后一定记住改掉电子邮件的题目。

A:Better yet, if you are sending e-mail on a new topic, start a new message with a new subject header.



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1 paraphrase SLSxy     
vt.将…释义,改写;n.释义,意义
参考例句:
  • You may read the prose paraphrase of this poem.你可以看一下这首诗的散文释义。
  • Paraphrase the following sentences or parts of sentences using your own words.用你自己的话解释下面的句子或句子的一部分。
2 delete ix2xR     
vt.删除文字,擦去(字迹)
参考例句:
  • If you delete 50 words,we can put the whole story on one page.如果你删掉50个字,我们可以把整篇报道安排在一个版面上。
  • I selected a file and pressed the Delete key.我选定了一个文件,按下了删除键。
3 definitely RuJzx0     
adv.一定地,肯定地;明确地,确切地
参考例句:
  • The team will definitely lose if he doesn't play.如果他不参加比赛,这个队肯定会输。
  • I shall definitely be home before six o'clock.6点以前,我一定回家。
4 recall mtByJ     
n.回忆,召回,取消;vt.回想起,召回,与...相似,恢复
参考例句:
  • As you may recall, he was in the army then.你可能记得当时他正在从军。
  • We demand that you recall your army from our border.我们要求你们撤回在我们边境的部队。
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