汇丰商务英语写作教程(25)
文章来源: 文章作者: 发布时间:2008-10-14 05:38 字体: [ ]  进入论坛
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今天我们来学习礼貌守则的最后一个P——professional

 

Being Courteous1: How To Be Professional 

 

So far, you've learned three ways to make your writing more courteous. You've learned how to make your sentences polite, positive and personal. You also need to learn how to use the fourth "P" to make your writing professional.

 

Did you know that modern business English includes many standard expressions?

 

Many phrases in English are standard. That is, they don't change. If you know these phrases, you can use them again and again.

 

And when you use these standard expressions, your writing will look more professional.

 

However, you need to use these expressions correctly, or your writing will look very unprofessional. Look at this sentence.

 

"I am appreciate if you send me the documents."

 

The person who wrote this sentence tried to use a standard expression. However, they didn't use it correctly.

 

It should be:

 

"I would appreciate it if you could send me the documents."

 

You can use the table below to learn some of the standard expressions in English business correspondence2.

 

STANDARD EXPRESSIONS

To begin a letter

We are writing to enquire3 about ...

We are writing to request ...

I refer to your letter of ...

Thank you for your letter of ...

To request

We would be grateful if you could ...

We would appreciate it if you could ...

Could/Would you please ...

Would you mind -ing ...

To ask for clarification

It is not clear whether ...

We are not sure if ...

We would be grateful if you could clarify this.

To clear up misunderstandings

We were under the impression that ...

We were led to believe that ...

There appears to be a misunderstanding about ...

To apologise/express regret

I am afraid that ...

We are very sorry that ...

We sincerely apologise for ...

Please accept our apologies for ...

To confirm

I would like to confirm the arrangements for ...

We will wait for your confirmation4 before going ahead.

 

To make suggestions

May I suggest that ...

One possible solution would be to ...

To explain/give reasons

This is because ...

This is due to ...

To refuse politely

I am afraid that we are unable to ...

We are aware of the problems, but unfortunately, ...

We appreciate your point of view, but ...

I'm sorry that we are unable to ...

To close a letter

We look forward to hearing from you.

I look forward to receiving your reply...

We hope to hear from you shortly.

I hope this information will help you.

If you would like any further information, please call me on/at ...

 

You can practise writing professional sentences by doing the exercise below.

 

There are five business situations below. For each situation, choose the correct standard expression(s).

 

Some situations have more than one correct answer.

 

1. Request someone to send a catalogue of their products.

A. Would you mind to send a catalogue of your products?

B. Could you please send a catalogue of your products?

C. Would you mind sending a catalogue of your products?

D. I would request a catalogue of your products?

 

2. Suggest that someone refer to the "Quick Guide" for information.

A. Please refer to the "Quick Guide" for information.

B. Please reference5 the "Quick Guide" for information.

C. May I suggest that you refer to the "Quick Guide" for information?

D. May I suggest you to refer to the "Quick Guide" for information?

 

3. Refer to a fax you received on 9 March.

A. Your fax of 9 March refers.

B. Thank you for your fax of 9 March.

C. Thank you for your fax on 9 March.

D. I refer to your fax of 9 March.

 

4. Close a letter politely.

A. I look forward to hearing from you.

B. In anticipation6 of your reply.

C. Eagerly awaiting your reply.

D. I hope this information is helpful.

 

5. Ask for clarification of a meeting time.

A. I am not clear for the meeting time.

B. It is not sure for the meeting time.

C. It is not clear whether the meeting time.

D. I am not sure about the meeting time.

 

Keys:

1. BC 2. AC 3. BD 4. AD 5. D

 

我们已经了解了being courteous的四个P原则:politepositivepersonalprofessional。下一节我们将对本章所讲述的内容作一次总结练习。

 

来源:中国物流论坛



点击收听单词发音收听单词发音  

1 courteous tooz2     
adj.彬彬有礼的,客气的
参考例句:
  • Although she often disagreed with me,she was always courteous.尽管她常常和我意见不一,但她总是很谦恭有礼。
  • He was a kind and courteous man.他为人友善,而且彬彬有礼。
2 correspondence WzGxt     
n.信件,通信(联系)符合,一致,相似
参考例句:
  • He showed me all the correspondence relating to the matter.他把与这件事有关的全部信件都给我看了。
  • What she has just said isn't in correspondence with the views of the majority.她刚才所说的同大多数人所持的观点不一致。
3 enquire 2j5zK     
v.打听,询问;调查,查问
参考例句:
  • She wrote to enquire the cause of the delay.她只得写信去询问拖延的理由。
  • We will enquire into the matter.我们将调查这事。
4 confirmation ZYMya     
n.证实,确认,批准
参考例句:
  • We are waiting for confirmation of the news.我们正在等待证实那个消息。
  • We need confirmation in writing before we can send your order out.给你们发送订购的货物之前,我们需要书面确认。
5 reference IACzU     
n.提到,说到,暗示,查看,查阅
参考例句:
  • We spent days going through all related reference material.我们花了好多天功夫查阅所有有关的参考资料。
  • I like to have my reference books within my reach.我喜欢把参考书放到伸手可取的地方。
6 anticipation iMTyh     
n.预期,预料,期望
参考例句:
  • We waited at the station in anticipation of her arrival.我们在车站等着,期待她的到来。
  • The animals grew restless as if in anticipation of an earthquake.各种动物都变得焦躁不安,像是感到了地震即将发生。
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