1.Good morning（Good afternoon ）

　　2.Please

　　3.Hello

　　4.Welcome

　　5.Welcome to deposit in ICBC

　　6.Welcome to use Peony Credit Card

　　7.Welcome to use  ATM

　　8.Sorry

　　9.Please line up

　　10.Please wait a moment

　　11.Thank you

　　12.We'll glad to receive any suggestions to help us improve our service

　　13.Goodbye

　　14.Don't mention it （Not at all）

　　15.Hope to see you again

　　16.Demand（current）deposit

　　17.Demand（current）bankbook

　　18.Rate for current deposit

　　19.Time（fixed¹）deposit

　　20.Interest Rate for fixed deposit

　　21.Certificates of deposit

　　22.Flexible maturity² deposit

　　23.Transferable certificate of large amount time deposit

　　24.Withdrawal³ form

　　25.The exchange rate for U.S.dollars

　　26.Termination of a deposit

　　27.Date due

　　28.Automatic teller⁴ machine（ATM）

　　29.The detailed⁵ list of interest

　　30.Peony Credit Card

　　31.Exchange U.S.dollars for Renminbi

　　32.What can I do for you？

　　33.May I help you？

　　34.We are open for business form 8：00 a.m to 6：00 p.m with no break at noon

　　35.We are open for business all week including Saturday and Sunday

　　36.I'd like to deposit（withdraw）

　　37.Which type of deposit do you prefer，time deposit or current deposit？

　　38.I prefer time deposit（current deposit）

　　39.Is it your first time to deposit here？I am going to open an account for you.

　　40.How long would you like to deposit for？

　　41.Pardon，I do not understand，Could you give me more details.

　　42.OK.The term of fixed deposit ranges form three month to five years，including three months，six months，one year，two years，three years and five years. The longer the term the higher the interest rate.

　　43.Partdon.

　　44.Could you fill in this slip in ink please.

　　45.You have made a mistake here，Please fill it in again

　　46.Opening an account is free of charge， but you have to deposit 10 yuan as your initial deposit.

　　47.The current deposit can be withdrown at any ICBC savings⁶ office in this city，It's convenient for you

　　48.We also have flexible maturity deposit. The interest rate is sixty percent of the interest rate for the time deposit

　　49.Excuse me，how much do you want to withdraw？

　　50.Please use Arabic figures

　　51.Please fill in your address here

　　52.Please enter your code number.

　　53.There is somrthing wrong，Please enter your code number again.

　　54.You've made a mistake in counting. Do it again please

　　55.Please wait a minute .I will calculate it again

　　56.Please keep the chip

　　57.Here are your money and deposit book.

　　58.Please hand back your chip

　　59.Please count the cash （your money）

　　60.Here is your book （certificate）。

　　61.Please wait a moment ， I will do it for you as soon as possible

　　62.The computer isn't working now. Please go to another savings office or come again tomorrow

　　63.Please wait a moment， we are checking it

　　64.Sorry， since there is no power， we can only serve you manually.

　　65.Sorry for keeping you waiting.

　　66.I'm sorry you had to come several times.

　　67.Everything is in order.

　　68.I have lost my bankbook， what should I do？

　　69.You can report the loss of the bankbook.

　　70.Do you remember the account name and number， maturity， amount and code number.

　　71.Please show your I.D card

　　72.My name is Jenny Lee， but I don't

　　remember anything the details

　　73.Please try to remember the details.

　　74.It's for the safety of your deposit

　　75.Would you please leave your telephone number.

　　76.Please bring this application form to collect new bankbook or money in 7 days.

　　77.I can reissue a new bankbook for you，but we must deduct⁷ ten yuan handling charges.

　　78.I am going to apply for a Peony Credit Card

　　79.You can apply for it in the ICBC

　　Peony Credit Card Department. The address is Beijing Road NO.8

　　80.Please wait a moment. The amount you are withdrawing exceeds one thousand yuan，so I have to ask authorization⁸ form the credit card issuing center

　　81.Sorry， you have to exchange your money at the foreign exchange counter

　　82.Please go to counter NO.2. It's over there.

　　83.How much do you want to change？

　　84.Please fill out the exchange form

　　85.Please sign your name on the exchange form

　　86.What currency do you have？

　　87.We don't change German marks her at present.

　　88.We can change only three currencies U.S. dollars， Jappnese Yen⁹ and H.K. dollars.

　　89.What is the exchange rate today？

　　90.The exchange rate is 832RMB for

　　100 U.S. dollars.

　　91.I'm sorry I have no small change.

　　92.You can convert the unused RMB back into foreign currency.

　　93.You'll receive the money in a moment .

　　94.Sorry， we don't handle drafts and telegraphic transfers.

　　95.Sorry， we handle savings deposit business only.

　　96.Please go to the international Department of ICBC Beijing Branch.

　　97. Sorry， these two one hundred dollar bills are counterfeit¹⁰

　　98.According to our regulations and international practice， forged notes must be confiscated¹¹ so we can't return them to you.

　　99.We may issue you a confiscation¹² receipt.

　　100.We have safe custody¹³ service and can keep precious metals such as gold and silver， and securities for you.

　　1.早上好（下午好）！

　　2.请！

　　3.您好！

　　4.欢迎！

　　5.欢迎您到工商银行储蓄。

　　6.欢迎您使用牡丹卡。

　　7.欢迎您使用自动取款机。

　　8.对不起。

　　9.请排好队。

　　10.请稍等。

　　11.谢谢！

　　12.请多提宝贵意见。

　　13.再见！

　　14.别客气。

　　15.欢迎您再次光临。

　　16.活期储蓄

　　17.活期存折

　　18.活期利率

　　19.定期储蓄

　　20.定期存款利率

　　21.定期存单

　　22.定活两便储蓄

　　23.大额定期存单

　　24.取款凭条

　　25.美元汇率

　　26.存款到期

　　27.到期日

　　28.自动取款机

　　29.利息清单

　　30.牡丹卡

　　31.美元兑换人民币

　　32.请问我能为您做点什么？

　　33.您需要我为您提供什么服务？

　　34.我们的营业时间是上午8点至下午6点，中午不休息。

　　35.我们星期六、星期日照常营业。

　　36.我想存款（取款）。

　　37.您存定期还是活期？

　　38.我想存定期（活期）。

　　39.您是第一次来这里存款吗？我给您开一个新的帐户。

　　40.定期几年？

　　41.我不太明白，请您介绍一下。

　　42.定期储蓄分六个档次，存期有3个月、6个月、1年、2年、3年、5年，存期越长利率越高。

　　43.请您再说一遍。

　　44.请您填写这张凭条，用钢笔填写。

　　45.这儿填错了，请再填一张。

　　46.开户不需要手续费，但您得先存10元作起存额。

　　47.我行办理的活期存款同城同兑，方便灵活，欢迎存储。

　　48.我行还开办定活两便储蓄，利率按定期同档利率的6折计息。

　　49.请问您取多少钱？

　　50.请用阿拉伯数字填写。

　　51.请您在此处填写地址。

　　52.请输入您的密码。

　　53.您的密码有误，请再输入一次。

　　54.您的款项有误，请再点一遍。

　　55.请稍候，我再计算一遍。

　　56.请拿好铜牌。

　　57.这是您的存折，请收好。

　　58.请交回铜牌。

　　59.请点一下现金。

　　60.请收好您的存折。

　　61.请稍候，我尽快办理。

　　62.对不起，机器坏了，请到别的储蓄所办理或明天再来。

　　63.请稍候，机器线路出了故障，正在排除。

　　64.对不起，现在停电，我可以用手工为您办理。

　　65.很抱歉，让您久等了。

　　66.很抱歉，让您跑了好几躺。

　　67.一切都办妥了。

　　68.我的存折（单）丢失了，怎么办？

　　69.您可以办理挂失。

　　70.请您提供有关情况，如户名、帐号、存期、金额、密码等。

　　71.请出示您的身份证件。

　　72.我的名字叫珍妮。李，别的都不记得了。

　　73.别着急灾仔细想想。

　　74.这样做主要是为了您的存款安全。

　　75.请留下您的电话号码。

　　76.七天后请您持挂失申请书来补领存折（存单）也可以提取现金。

　　77.我再为您补办一个新存折，您需要交10元手续费。

　　78.我想办一张牡丹卡。

　　79.请到工商银行信用卡营业部办理，地址是北京大街8号。

　　80.用牡丹卡提款，金额超过1000元需要电话授权，请您稍候。

　　81.对不起，兑换外币请带外币兑换台。

　　82.请到2号柜台办理，在那边。

　　83.您需要换多少钱？

　　84.请填写兑换单。

　　85.请在兑换单上签名。

　　86.您手持什么币种？

　　87.我所不兑换马克。

　　88.我所只能兑换美元、日元、港币。

　　89.今天的外汇牌价是多少？

　　90.今天的美元汇率是100美元兑832元人民币。

　　91.对不起，现在没有零钱。

　　92.您可以把没有用完的人民币兑换成外币。

　　93.请等一会，您就能拿到钱。

　　94.对不起，我所不办理汇兑业务。

　　95.对不起，我所只办理储蓄业务。

　　96.请到工商银行北京分行国际业务部办理此项业务。

　　97. 对不起，这两张百元美钞是伪造的。

　　98.按我国的规定和国际惯例，假币应予没收，请您合作。

　　99.我们给您开一张没收单据。

　　100.我们开办了代保管业务，能为您保管金银等贵重物品及有价证券

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