如何处理职场矛盾（下）

时间：2008-10-18 02:45:08

（单词翻译:单击）

By Rachel Zupek

曾经观点和老板的不一致？曾经和同事想法不同？由于对一个项目看法不一而被一位同事打晕？（呃，也许最后一种有些夸张，不过这样的事情真的曾发生过……)

Make use of the following tips to resolve conflict at work. 你可以试着利用下面的方法来解决职场矛盾。

(1) Choose your battles. 矛盾的性质严重吗

How important is the dispute really? Does it truly affect you, and is it a chronic1 problem? If it's a one-time incident or mild transgression2, let it pass, says Steven Menack, a professional divorce and business mediator3.

(2) Expect conflict. 认识到矛盾时时处处都会出现

Decide that friction4 will occasionally emerge in the course of human relationships, Stieber says. Don't fear it -- rather, learn to spot the symptoms early and see opportunity in the resolution.

(3) Use neutral language. 避免强烈的语气

Avoid judgmental remarks or sweeping5 generalizations6, such as, "You always turn your reports in late." Use calm, neutral language to describe what is bothering you. For example: "I get very frustrated7 when I can't access your reports because it causes us to miss our deadlines." Be respectful and sincere, never sarcastic8, Menack suggests.

(4) Practice preventive maintenance. 就事论事

Avoid retreating to the safety of withdrawal9, avoidance or the simplistic view that your co-worker is a "bad person," Stieber says. These are defense10 mechanisms11 that prevent the resolution of conflict.

Menack suggests focusing on the problem, not the person. Never attack or put the other person on the defensive12, he says. Focus on actions and consequences.

(5) Listen actively13. 主动聆听

Never interrupt the other party, Menack urges. Really listen and try to understand what the other person is saying. Let him know you understand by restating or reframing his statement or position, so he knows you have indeed heard him.

(6) Get leverage14 on yourself. 发挥杠杆作用

When dissent15 between you and a co-worker appears without resolution, it is time to get leverage. Ask to be held accountable. This brings your performance evaluation16 into the equation but without taking away your responsibility for resolving the conflict. This is hard to do, but remarkable17 change can happen when you are held to task.


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1 chronic BO9zl     
adj.(疾病)长期未愈的，慢性的；极坏的
参考例句：
  • Famine differs from chronic malnutrition.饥荒不同于慢性营养不良。
  • Chronic poisoning may lead to death from inanition.慢性中毒也可能由虚弱导致死亡。
2 transgression transgression     
n.违背；犯规；罪过
参考例句：
  • The price can make an action look more like a transaction than a transgression.罚款让一个行为看起来更像是一笔交易而不是一次违法行为。
  • The areas of transgression are indicated by wide spacing of the thickness contours.那幢摩天大楼高耸入云。
3 mediator uCkxk     
n.调解人，中介人
参考例句：
  • He always takes the role of a mediator in any dispute.他总是在争论中充当调停人的角色。
  • He will appear in the role of mediator.他将出演调停者。
4 friction JQMzr     
n.摩擦，摩擦力
参考例句：
  • When Joan returned to work,the friction between them increased.琼回来工作后，他们之间的摩擦加剧了。
  • Friction acts on moving bodies and brings them to a stop.摩擦力作用于运动着的物体，并使其停止。
5 sweeping ihCzZ4     
adj.范围广大的，一扫无遗的
参考例句：
  • The citizens voted for sweeping reforms.公民投票支持全面的改革。
  • Can you hear the wind sweeping through the branches?你能听到风掠过树枝的声音吗？
6 generalizations 6a32b82d344d5f1487aee703a39bb639     
一般化( generalization的名词复数 )； 普通化； 归纳； 概论
参考例句：
  • But Pearlson cautions that the findings are simply generalizations. 但是波尔森提醒人们，这些发现是简单的综合资料。 来自英汉非文学 - 生命科学 - 大脑与疾病
  • They were of great service in correcting my jejune generalizations. 他们纠正了我不成熟的泛泛之论，帮了我大忙。
7 frustrated ksWz5t     
adj.挫败的，失意的，泄气的v.使不成功( frustrate的过去式和过去分词 )；挫败；使受挫折；令人沮丧
参考例句：
  • It's very easy to get frustrated in this job. 这个工作很容易令人懊恼。
  • The bad weather frustrated all our hopes of going out. 恶劣的天气破坏了我们出行的愿望。 来自《简明英汉词典》
8 sarcastic jCIzJ     
adj.讥讽的，讽刺的，嘲弄的
参考例句：
  • I squashed him with a sarcastic remark.我说了一句讽刺的话把他给镇住了。
  • She poked fun at people's shortcomings with sarcastic remarks.她冷嘲热讽地拿别人的缺点开玩笑。
9 withdrawal Cfhwq     
n.取回，提款；撤退，撤军；收回，撤销
参考例句：
  • The police were forced to make a tactical withdrawal.警方被迫进行战术撤退。
  • They insisted upon a withdrawal of the statement and a public apology.他们坚持要收回那些话并公开道歉。
10 defense AxbxB     
n.防御，保卫；[pl.]防务工事；辩护，答辩
参考例句：
  • The accused has the right to defense.被告人有权获得辩护。
  • The war has impacted the area with military and defense workers.战争使那个地区挤满了军队和防御工程人员。
11 mechanisms d0db71d70348ef1c49f05f59097917b8     
n.机械( mechanism的名词复数 )；机械装置；[生物学] 机制；机械作用
参考例句：
  • The research will provide direct insight into molecular mechanisms. 这项研究将使人能够直接地了解分子的机理。 来自《简明英汉词典》
  • He explained how the two mechanisms worked. 他解释这两台机械装置是如何工作的。 来自《简明英汉词典》
12 defensive buszxy     
adj.防御的；防卫的；防守的
参考例句：
  • Their questions about the money put her on the defensive.他们问到钱的问题，使她警觉起来。
  • The Government hastily organized defensive measures against the raids.政府急忙布置了防卫措施抵御空袭。
13 actively lzezni     
adv.积极地，勤奋地
参考例句：
  • During this period all the students were actively participating.在这节课中所有的学生都积极参加。
  • We are actively intervening to settle a quarrel.我们正在积极调解争执。
14 leverage 03gyC     
n.力量，影响；杠杆作用，杠杆的力量
参考例句：
  • We'll have to use leverage to move this huge rock.我们不得不借助杠杆之力来移动这块巨石。
  • He failed in the project because he could gain no leverage. 因为他没有影响力，他的计划失败了。
15 dissent ytaxU     
n./v.不同意，持异议
参考例句：
  • It is too late now to make any dissent.现在提出异议太晚了。
  • He felt her shoulders gave a wriggle of dissent.他感到她的肩膀因为不同意而动了一下。
16 evaluation onFxd     
n.估价，评价；赋值
参考例句：
  • I attempted an honest evaluation of my own life.我试图如实地评价我自己的一生。
  • The new scheme is still under evaluation.新方案还在评估阶段。
17 remarkable 8Vbx6     
adj.显著的，异常的，非凡的，值得注意的
参考例句：
  • She has made remarkable headway in her writing skills.她在写作技巧方面有了长足进步。
  • These cars are remarkable for the quietness of their engines.这些汽车因发动机没有噪音而不同凡响。

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