多数主管无法充分发挥员工的价值

New research suggests that most managers are failing to get the best out of their employees.

新调查显示，大多数主管都无法充分发挥员工的价值。

The findings have highlighted the growing unrest amongst workers towards those in charge - which is also undermining the UK's economic recovery.

Most managers believe their staff are satisfied with them, but only 58% of employees agreed.

A survey of 2,000 employees suggested that one of the problems in tackling the UK's skills deficit¹ is that many managers do not know how bad they are at handling people.

Ben Willmott, of the CIPD, said: 'Leadership and management capability² continues to be an Achilles heel for UK plc, despite mounting evidence that these are skills for growth essentials.

'Our research shows almost three in 10 people have direct management responsibility for one or more people in the workplace, and yet only just over half of employees are satisfied with their manager.

'A small increase in capability across this huge population of people managers would have a significant impact on people's engagement, well-being³ and productivity.

'However, too many employees are promoted into people management roles because they have good technical skills, then receive inadequate⁴ training and have little idea of how their behaviour impacts on others.'

Three out of five managers said they met individual employees at least once a fortnight to discuss their workload⁵ or other work-related issues, but just one in four employees agreed this was the case, said the report.

Willmott added: 'Too many managers fall into a vicious cycle（恶性循环） of poor management; they don't spend enough time providing high-quality feedback to the people they manage, or coaching and developing them or tapping into their ideas and creativity.

'Which means they have to spend more time dealing⁶ with stressed staff, absence or conflict and the associated disciplinary and grievance⁷（不满，不平） issues.'

While 'good' managers prioritised spending time with their staff, the report added.

Willmott concluded: 'Good managers value and prioritise the time with their staff because they realise that this is the only way to get the best out of them.'