CLERK: Good morning, can I help you?

CUSTOMER: Hi,I'd like to exchange some RMB with U.S. dollars.

CLERK: No problem. But sir, would you mind just waiting for a
moment? Our business hours are from 9 am.to 5 pm.. Now, there are
only five minutes left.

CUSTOMER: All right!

CUSTOMER: Hi, I'd like to draw（取） some U.S. dollars.

CLERK: I'm terribly sorry, sir. There is a communication1 line
failure2. I'd afraid you'll have to wait a while.

CUSTOMER: Will ten minutes ok?

CLERK: Our engineers are now trying their best to solve the
problem. I think they will probably have it straightened out（修
好）shortly3. Would you please fill in this form? As soon as the
line is ok, you don't need to fill in it and can get the money at
once.

CUSTOMER: Ok.

CLERK: I'm glad to tell you that the line is ok now. Please give
me your deposit4 book（存折） and that form. OK.(a few minutes
later).Here is your dollars, sir.Thanks for coming to Bank of
China. Goodbye.

CUSTOMER: Thanks. See you.