Local banks line up to tackle queuing times

时间：2007-04-19 05:54:20

（单词翻译:单击）

Shanghai, Apr.19 - Domestic banks in the city are devising measures to deal with long queues at their outlets1 amid growing complaints from customers and threats from the regulator.

 

Analysts2 said domestic banks cannot ignore their lower-end customers as they court a higher-end group.

 

The recent outcry from customers over long waiting times at bank outlets prompted the regulator to urge domestic institutions to find solutions and threaten punishment.

 

Bank of Communications (BoCom) said yesterday it is "making effective steps" and regards the issue as a priority as it quickens its expansion and optimizes3 the structure of its customer base.

 

The bank will add more staff during rush hours like lunchtime and peak times when new mutual4 funds and treasury5 bonds are issued, it said in a statement yesterday.

 

The bank also said it would use counters reserved exclusively for VIP clients for regular customers when queues are long.

 

BoCom pledged to install water dispensers, newspaper stands and TV sets at its major outlets in a bid to improve the environment.

 

The Industrial and Commercial Bank of China said it would extend its business hours, set up a non-stop service in all its outlets during lunch hours and increase evening services.

 

Other banks in Shanghai said they would add more ATMs and self-service machines and guide their customers to use them.

 

Meanwhile, BoCom yesterday scrapped6 the contentious7 0.3-yuan fee on inter-bank account enquiries at its ATMs. It was the first domestic bank to introduce the charge in May 2005 and was followed by other lenders.

 

Earlier this month, the China Banking8 Association banned its members, including most of the country's commercial lenders, from charging the fee from this Friday.

 

Bank of China also told its branches to drop the fee, but other banks have yet to make announcements.
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1 outlets a899f2669c499f26df428cf3d18a06c3     
n.出口( outlet的名词复数 )；经销店；插座；廉价经销店
参考例句：
  • The dumping of foreign cotton blocked outlets for locally grown cotton. 外国棉花的倾销阻滞了当地生产的棉花的销路。 来自《简明英汉词典》
  • They must find outlets for their products. 他们必须为自己的产品寻找出路。 来自《现代汉英综合大词典》
2 analysts 167ff30c5034ca70abe2d60a6e760448     
分析家，化验员( analyst的名词复数 )
参考例句：
  • City analysts forecast huge profits this year. 伦敦金融分析家预测今年的利润非常丰厚。
  • I was impressed by the high calibre of the researchers and analysts. 研究人员和分析人员的高素质给我留下了深刻印象。
3 optimizes fcfef9a73b510e287b1dd176188a51fc     
v.使最优化，使尽可能有效( optimize的第三人称单数 )
参考例句：
  • Emerson optimizes PlantWeb engineering work processes by joining Intergraph's SmartPlant alliance program. 加入Intergraph的SmartPlant联盟计划，艾默生优化了PlantWeb工程工作步骤。 来自互联网
  • The algorithm optimizes the flow of inter mode of macro-block decision algorithm. 算法优化了宏块帧间模式选择算法的流程。 来自互联网
4 mutual eFOxC     
adj.相互的，彼此的；共同的，共有的
参考例句：
  • We must pull together for mutual interest.我们必须为相互的利益而通力合作。
  • Mutual interests tied us together.相互的利害关系把我们联系在一起。
5 treasury 7GeyP     
n.宝库；国库，金库；文库
参考例句：
  • The Treasury was opposed in principle to the proposals.财政部原则上反对这些提案。
  • This book is a treasury of useful information.这本书是有价值的信息宝库。
6 scrapped c056f581043fe275b02d9e1269f11d62     
废弃(scrap的过去式与过去分词)； 打架
参考例句：
  • This machine is so old that it will soon have to be scrapped. 这架机器太旧，快报废了。
  • It had been thought that passport controls would be scrapped. 人们曾认为会放开护照管制。
7 contentious fa9yk     
adj.好辩的，善争吵的
参考例句：
  • She was really not of the contentious fighting sort.她委实不是好吵好闹的人。
  • Since then they have tended to steer clear of contentious issues.从那时起，他们总想方设法避开有争议的问题。
8 banking aySz20     
n.银行业，银行学，金融业
参考例句：
  • John is launching his son on a career in banking.约翰打算让儿子在银行界谋一个新职位。
  • He possesses an extensive knowledge of banking.他具有广博的银行业务知识。

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