投诉_高中试题_英文阅读网

投诉

文章来源：未知文章作者：enread 发布时间：2022-10-24 07:38 字体： [大中小]　进入论坛

(单词翻译:双击或拖选)

当消费者碰到服务态度不好，产品质量有问题或者觉得受到了不公平的待遇的时候，向有关部门提出投诉是第一步。《英语小测验》考考你对投诉词汇的理解。

1: A: What's the matter?

B: The waiter has _________ me. He should have given me £8.00 but he only gave me a fiver.

a) short-changed

b) underpaid

c) overpaid

d) billed

2: I wish to complain about the poor level of _________ I received from the staff at your Oxford¹ Street store.

a) shopping experience

b) financial advice

c) product placement

d) customer service

3: As the goods I received were damaged, I wish to_________. Please put the money back onto my card.

a) get a replacement² item

b) have the goods fixed³

c) apply for a refund⁴

d) get store credit

4: I'm looking at my gas bill and it appears I have been _________. The bill is never usually that high.

a) overcharged

b) undercharged

c) understaffed

d) overtime⁵

5: I am writing to complain about a/an _________ that I bought from your website. It does not power up when I turn it on.

a) piece of junk

b) shoddy workmanship

c) faulty product

d) incorrect order

6: I would like to _________ with the product I bought online last week.

a) express my delight

b) express my deepest sorrow

c) express my heartfelt desire

d) express my dissatisfaction

答案

1) a, 2) d, 3) c, 4) a, 5) c, 6) d.

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收听单词发音

1 Oxford
n.牛津（英国城市）
参考例句：
At present he has become a Professor of Chemistry at Oxford.他现在已是牛津大学的化学教授了。 This is where the road to Oxford joins the road to London.这是去牛津的路与去伦敦的路的汇合处。

2 replacement
n.取代，替换，交换；替代品，代用品
参考例句：
We are hard put to find a replacement for our assistant.我们很难找到一个人来代替我们的助手。 They put all the students through the replacement examination.他们让所有的学生参加分班考试。

3 fixed
adj.固定的，不变的，准备好的；(计算机)固定的
参考例句：
Have you two fixed on a date for the wedding yet?你们俩选定婚期了吗？ Once the aim is fixed,we should not change it arbitrarily.目标一旦确定，我们就不应该随意改变。

4 refund
v.退还，偿还；n.归还，偿还额，退款
参考例句：
They demand a refund on unsatisfactory goods.他们对不满意的货品要求退款。 We'll refund your money if you aren't satisfied.你若不满意，我们愿意退款给你。

5 overtime
adj.超时的，加班的；adv.加班地
参考例句：
They are working overtime to finish the work.为了完成任务他们正在加班加点地工作。 He was paid for the overtime he worked.他领到了加班费。